Can I change the name on my ticket?

It depends.

Some (but not all) events allow name changes*, and these are usually free of charge. Some, however, may charge a fee, or not allow name changes at all. In most (but not all) cases though, you can make the desired changes yourself by logging into the account created for you on our website at the time of purchase.

Logging in on our site and heading to 'My Tickets' will bring up any/all orders made with that account; from left to right you'll see an order number, date of purchase, total price paid, and a 'Details' button. Click that button.

If name changes are allowed for the event you have tickets for, you'll see an 'Edit' button next to every ticket-holder name within your order, located to the right of a 'Download' button, possibly also to the left of a 'Sell Ticket' button (note: should you not see this 'Edit' button, that means name changes aren't currently active for that event). Click the button. Now, enter the full name of the person to whom you wish to assign the ticket. Optionally you can also enter their email address, if you want the ticket sent to them directly. Note also that changing the name on a ticket does not transfer the ticket into somebody else's account — this can only happen in the instance of a ticket sale. If a name change fee is payable, you will be prompted for payment during these steps. Please, check and double check you've gotten this right, as a name change can only be done ONCE now (as of May 2019); thereafter a ticket can only be SOLD* via our resale system.

If the name change option is not available, the ticket can be placed for resale, which will change the name and transfer the ownership of the ticket.

Name changes are instant. Once completed, the existing ticket will be cancelled and replaced, so please be sure to only use the new ticket, as the old one will no longer be valid.

Please also note that if a name change is used so as to sell a ticket privately (which is a misuse of the function), regretfully we are unable to assist either the buyer or the seller thereafter, should any problem arise. A ticket sold privately cannot have add-ons like parking, camping, shuttle buses, after parties etc added on later if the new buyer so desires (as it requires an account to process); more often than not they don't know this at the time of purchase which, if nothing else, is somewhat unfair.

* It's almost always the event organiser that ultimately makes the call on whether this can be done or not, for the record; by all means, get in touch if you wish to know what your options are.

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