Can I change the name on my ticket?

It depends.

Some (but not all) events allow name changes*, and these are usually free of charge. Some, however, may charge a fee, or not allow name changes at all. In most (but not all) cases though, you can make the desired changes yourself by logging into the account created for you on our website at the time of purchase.

Logging in on our site will bring up any/all orders made with that account; from left to right you'll see an order number, date of purchase, price paid, and a 'Details' button. Click that button.

If name changes are allowed for the event you have tickets for, you'll see an 'Edit' button next to every ticket-holder name within your order, located to the right of a 'Download' button, possibly also to the left of a 'Sell Ticket' button (note: should you not see this 'Edit' button, that means name changes aren't currently active for that event). Click the button. Now, enter the full name of the person to whom you wish to assign the ticket. Optionally you can also enter their email address, if you want the ticket sent to them directly. Note that changing the name on a ticket does not transfer the ticket into somebody else's account — this only happens in the instance of a ticket sale. If a name change fee is payable, you will be prompted for payment during these steps. Please, check and double check you've gotten this right, as a name change can only be done ONCE now (as of Dec 26th 2016); thereafter a ticket can only be SOLD* via our resale system.

Name changes are instant. Once completed, the existing ticket will be cancelled and replaced with a new one, so please be sure to only use the new ticket, as the old one will no longer be valid.

* It's almost always the event organiser that makes the call on whether this can ultimately be done or not, for the record; by all means, get in touch if you wish to know what your options are.

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