Can I change the name on my ticket?

It depends.

Some events allow name changes, and these are usually free of charge. Other events may charge a fee, or not allow name changes at all. In most cases though, you can do them yourself by logging into the account created for you on our website at the time of purchase.

Logging in on our site will bring up any/all orders made with that account; from left to right you'll see an order number, date of purchase, price paid, and a 'Details' button. Click that button.

If name changes are allowed for the event you have tickets for, you will see an 'Edit' button next to each ticket in your order (to the right of a 'Download' button, possibly also to the left of a 'Sell Ticket' button). Click the button. Now, enter the full name of the person to whom you wish to assign the ticket. Optionally you can also enter their email address, if you want the ticket sent to them directly. Note that changing the name on a ticket does not transfer the ticket into somebody else's account — this only happens in the instance of a ticket sale. If a name change fee is payable, you will be prompted for the payment during these steps. Check and double check you've gotten this right, as a name change can only be done ONCE now, as of Dec 26th 2016.

Name changes are instant. Once completed, the existing ticket will be cancelled and replaced with a new one, so please be sure to only use the new ticket, as the old one will no longer be valid.

Have more questions? Submit a request

0 Comments

Article is closed for comments.