Am I eligible for a refund?

It depends.

Generally, and most often, the answer will be no.

As per our refunds policy, all sales are deemed to be final. However, exceptions to this rule can be made under certain circumstances, such as when an event organiser has approved your refund request. Sometimes event organisers specifically ask us not to refund customers under any circumstances.

The above does not apply in the case where an event has been cancelled. Event cancellations automatically make you eligible for a full refund and there is no need to get in touch with us to request one, except in those cases where, for example, a refund is just one option and a rescheduled date is another. If an event has been cancelled without being rescheduled, a refund will be automatically processed back to the original payment method and you will be notified by this via email. Please note, we cannot alter the account the refund is processed to.

Some events may have resales enabled, where you have the chance to get your money back by selling your ticket(s) if you can no longer attend. If resales are enabled for the event you are seeking a refund for, please click here for instructions on how to place your ticket(s) up for resale.

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